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"Jay and his team have been nothing short of amazing! Always answers when you call and answers any questions you may have. Promised me a pool by summer and we are swimming in March! Entire crew has been courteous throughout the process. Can't say enough good about this company!!"
Laci McCandless
"Good honest people! I used Jay and his team for a repair on my equipment. I worked with his service team, Bryce and Blaven to replace a seal kit on my pentair pump and a leak on my multiport. During the repair process we had a few minor issues, and they were extremely honest with me and took care of everything. There are companies out there that if a mistake were to happen they would either hide it or charge you for it, but their team stayed in constant communication with me and explained that " we are here to help and make things right". They were highly recommended by my neighbor as they had just completed a beautiful custom pool for them. The measure of a company is how well they follow through with what they say. Very good people here! We will always call custom pools if we need anything!"
Sasha Mandikian
"Highly recommend! Great quality pool, company was extremely easy to work with and helpful with any and all questions!"
Brittany Christie
"We have been enjoying our new pool for more than a year now. Jay and his crew were great to work with. The pool and patio that Jay designed has more than exceeded our expectations. We are extremely pleased with our pool and patio and give Jay our highest recommendation."
Brad Green
"Super quality job. Would use again and would happily recommend to a friend. Today's Pools have a lot of great new technology. Long after construction; Custom Pools is available to answer any questions you may have immediately. A service invaluable to me!"
David Stanford
"Deciding to build a pool was a big decision for our family. It is a process that could easily become overwhelming in the wrong hands. Jay Taylor with Custom Pools made the process easy. He and his team were there every step of the way. Jay laid out the expectations and timeline early. That, along with the easy to read itemized estimate, took most of the stress out of the process. He guided the whole project with confident professionalism during unprecedented times in the pool business. Our family loves the pool, and Jay continues to be responsive to questions and issues when they arise. I would definitely use him again in the future, and I have recommended Custom Pools to many friends based on our experience."
Ben Webb
"Jay and team did a fantastic job on our pool! Would definitely recommend them to build your next dream pool!"
Henry Villegas
"Jay and his team have done a excellent job from start to finish on our family pool. He listened to what we wanted and had lots of other ideas we had never considered. Custom Pools of Lubbock builds the highest quality pools at a very reasonable price. Best decision ever going with them!"
Kris Kincaid
"Jay was excellent to work with, from design to completion. We had a general idea of what we wanted and Jay was able to walk us through design options. Throughout the process Jay would give us his recommendations based on years of experience in the business, what is best in Lubbock, and our personal needs. There were some slow times during the build process, but we were kept up to date, and unfortunately it is the times we are in with supply and demand. His team did an excellent job teaching us the equipment and how to care for the pool - this was out first gunite pool. I would highly recommend Jay for all your pool needs and we cannot thank him enough for our backyard oasis. The kids enjoy it every night."
Chad Beights
"The team at Custom Pools of Lubbock took the time to hear our vision and what we wanted in our pool. Jay managed the project from start to finish and kept us informed with what was going on throughout the process. We can't be more pleased with the service we received and the end result of our new pool. I highly recommend Custom Pools of Lubbock for anyone looking to put in a pool."
Kelly Fallin
"Jay / Custom Pools built us a great pool! Jay came up with upgrades/ideas that we hadn't thought of but that worked well for our future needs. He was responsive to all of our calls, even through some unforeseen hiccups, he made sure everything was taken care of for us. Even after the pool was complete, he has answered any question we've had. We appreciate the quality pool he and his team built."
Sheila Robinson
"My husband Mitch and I have had great service when we needed help with our pool. They were readily available and knowledgeable about the repairs we needed to keep our pool up and running!! Thank you for the help!"
Libby Payne
"Best in West Texas. Excellent customer service."
Brian Williams
"Jay & his crew were professional & easy to work with. From the first meeting onsite, to the itemized quote, to selecting the tile & plaster color, the process was smooth & simple, without any issues. The pool was installed in a timely manner & Jay has always been available to answer any questions. He’s extremely responsive & punctual. We love our new pool/spa & would absolutely recommend Custom to anyone looking to have one installed!"
Todd Williams
"Jay and his crew have done an outstanding job on our pool. From the moment we started planning Jay was so knowledgeable and down to earth about all of our pool expectations. He never tried to sell us more than we needed. Our pool came together very quickly and we were super impressed with how it turned out. Any time we have needed help or had a question he has immediately gotten back to us. I would hands down use Jay again and never think twice about recommending him!!!"
Jill Van de Pol
"Custom Pools of Lubbock did a phenomenal job on our pool. Jay and his team took the time to listen to our ideas and design a pool that is perfect for our family. He spent plenty of time answering all of our questions before, during and after construction. Our pool was completed in a reasonable amount of time and they even heated it up for us to use for the first time after arriving home from a family trip. We couldn't be happier!"
Stacey Rogers
"Mr. Jay always, kind and respectful. He always did what he could do, when we needed something, and if he couldn't do it at the time, he would get someone that could. We love our pool it was all worth waiting for."
Josephine Lara
"Excellent quality & service! Jay is very attentive and answers every call. Would highly recommend!"
Matt Palmer
"Best in town!!! We had a great experience with Custom Pools! Jay was always ready to answer all our questions! They were very professional! We always recommend Custom Pools to all our friends!!!"
Teresa Reffreger